Refund policy

  • For cancellations, please reach out to us at prioritycare@estuaryworld.com and Inform us on +91 9925131390 between 11:00 AM – 6:30 PM, Monday to Saturday.
  • All refunds are on the sole discretion of estuary upon the verification and confirmation done by our team.

Chargeback, Discrepancy, Indemnity & Limitation of Liability Policy

This Chargeback, Discrepancy, Indemnity & Limitation of Liability Policy (“Policy”) forms an integral part of the Company’s Terms & Conditions and governs all transactions conducted on the Company’s website, mobile applications, and associated platforms (“Platform”).

1 Mandatory Discrepancy Reporting & Waiver

 

  • Upon delivery of an order, the customer shall be deemed to have fully inspected, accepted, and confirmed the accuracy, quality, and completeness of the order.

  • Any discrepancy, defect, mismatch, shortfall, damage, or dispute ("Discrepancy") must be mandatorily reported within fifteen (15) calendar days from the date of delivery.

  • Failure to report a Discrepancy within the stipulated timeline shall constitute an irrevocable, unconditional, and absolute waiver of all present and future claims, including but not limited to refunds, replacements, chargebacks, disputes, damages, or compensation.

  • All Discrepancies shall be reviewed solely at the Company's discretion, and the Company's determination shall be final, binding, and non-contestable.

2 Identity Abuse, Multiple Accounts & Fraud Prevention

 

  • Any attempt to raise a chargeback or dispute using multiple accounts, duplicate identities, same or similar names, or different email IDs and/or mobile numbers shall be deemed fraudulent.

  • The Company reserves the absolute right to reject such claims without notice, suspend or terminate accounts, and permanently blacklist such users.

  • The Company may recover investigation costs, legal expenses, and administrative charges arising from such fraudulent activity.

3 Chargeback Application Process & Strict Compliance

 

  • Chargeback requests shall be entertained strictly within fifteen (15) calendar days from delivery.

  • Customers must raise disputes only through:

    • Official customer support channels; and

    • A formal email to the Company containing complete and accurate information.

  • Mandatory details include Order ID, registered email ID, registered mobile number, transaction date and time, payment proof, and supporting screenshots.

  • Incomplete, inconsistent, misleading, or unverifiable requests shall be automatically rejected.

4 Absolute Exclusion for Affiliate & Third-Party Orders

 

  • Orders originating from affiliate marketing platforms, referral websites, promotional partners, or third-party links are strictly non-refundable and non-chargebackable.

  • The Company shall bear no responsibility, liability, or obligation for disputes arising from such transactions.

5 Indemnity

 

  • The customer agrees to fully indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, affiliates, and partners from and against any and all claims, losses, liabilities, penalties, damages, costs, and expenses (including legal fees) arising from:

    • Violation of this Policy or the Terms & Conditions;

    • Fraudulent chargebacks or disputes;

    • Misuse of the Platform;

    • False or misleading claims.

  • 5.2 This indemnity shall survive termination of accounts and completion of transactions.

6 Limitation of Liability

 

  • Under no circumstances shall the Company be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits, revenue, data, goodwill, or business.

  • The Company's total cumulative liability, if any, shall not exceed the actual amount paid by the customer for the specific order in dispute.

  • In cases of fraud, misuse, or policy violation by the customer, the Company shall have zero financial liability.

7 Deemed Acceptance & Binding Nature

 

  • By placing an order, the customer expressly agrees to be bound by this Policy, the Terms & Conditions, and all other policies of the Company.

  • Successful order placement constitutes irrevocable acceptance without reservation.

  • The Company reserves the right to amend this Policy at any time without prior notice.

8 Governing Law & Jurisdiction

 

  • This Policy shall be governed by and construed in accordance with the laws of India.

  • Courts at the Company's registered office location shall have exclusive jurisdiction.

9 Final Authority

 

  • The Companys decision on any dispute or chargeback shall be final, conclusive, and legally binding.

  • No correspondence or claims shall be entertained after a decision is communicated.

Cashback and Coupon Code Policy

Please note that cashback rewards are applicable only when using coupon codes officially listed on our website. If you choose to apply a coupon code not published or approved on our website, cashback will either not be rewarded or may be limited to a maximum of 10% at our sole discretion.

We strongly recommend that you refer to the list of valid coupon codes displayed on our website prior to completing your purchase to ensure full eligibility for cashback benefits.

REFUND POLICY

All eligible refunds will be credited exclusively to the Estuary Wallet. We do not process refunds to original payment methods, including credit/debit cards, UPI, or bank accounts. The refunded amount can be used for future purchases on our platform.

CANCELLATION OF ORDER

  • For cancellations, please email us on prioritycare@estuaryworld.com

  • If an order has already been shipped or is in transit, cancellation will incur handling charges. 2% convenience fee will be deducted regardless. The refundable balance will be credited to your Estuary Wallet.

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