Refunds & Cancellations

  • All refunds are on the sole discretion of estuary upon the verification and confirmation done
    by our team.


We use the information we collect in various ways, including to:

  • Refunds are deemed valid only if the product/bottle has been damaged or if the order is cancelled within 8 hours of purchase we will immediately notify you on the status of your refund after the cancellation request is received
    in case of damaged product, the product will either be replaced or the refund will be initiated
    if your refund is approved, we will initiate a 100% refund to the source of your original payment method.
  • You will receive the credit in 7-10 working days, depending on your card/bank/wallet policies
    photos of the damaged product to be submitted and upon inspection, refund will be initiated, or the product will be replaced
    refund won’t be initiated against goods accepted without inspection from the courier and claimed as damaged goods afterwards.